Freshworks (FRSH) Stock Research

Today

Freshworks chief product, technology officer Srini Raghavan to depart

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9:06 AM

Thursday

Autodesk initiated, Norwegian Cruise downgrade: Wall Street's top analyst calls

+22

Jul 23, 9:55 AM

Wednesday

Guggenheim starts Freshworks with a Buy, sees 134% upside potential

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Jul 22, 4:29 PM

Freshworks initiated with bullish view at Guggenheim

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Jul 22, 4:16 PM

Over a week ago

Freshworks price target lowered by $2 at Morgan Stanley

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May 11, 8:16 AM

Midday Fly By: Disney, AMD, CVS report quarterly beats

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May 6, 11:58 AM

Morning Movers: Corning skyrockets following Nvidia pact

+20

May 6, 8:54 AM

Closing Bell Movers: AMD, Super Micro spike double-digits on earnings

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May 5, 7:54 PM

Freshworks sees FY26 adjusted EPS 61c-63c, consensus 57c

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May 5, 4:21 PM

Freshworks sees Q2 adjusted EPS 13c, consensus 13c

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May 5, 4:20 PM

Freshworks reports Q1 adjusted EPS 13c, consensus 13c

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May 5, 4:20 PM

Notable companies reporting after market close

+21

May 5, 2:47 PM

What You Missed On Wall Street On Thursday

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Mar 19, 4:25 PM

Midday Fly By: Micron reports Q2 beat, Uber invests in Rivian

+21

Mar 19, 11:58 AM

Micron downgraded, Five Below upgraded: Wall Street's top analyst calls

+12

Mar 19, 9:39 AM

Oppenheimer downgrades Freshworks amid challenging operating environment

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Mar 19, 6:43 AM

Freshworks just downgraded at Oppenheimer, here's why

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Mar 19, 6:35 AM

Freshworks unifies global sales organization

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Mar 5, 5:32 PM

Freshworks CEO buys $993.8K in common stock

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Mar 3, 5:07 PM

Freshworks board authorizes stock repurchase program of up to $400M

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Feb 26, 8:07 AM

Freshworks just downgraded at Jefferies, here's why

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Feb 23, 5:05 AM

Freshworks price target lowered by $6 at UBS

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Feb 11, 8:55 AM

Freshworks price target lowered by $3 at Oppenheimer, here's why

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Feb 11, 8:13 AM

Freshworks price target lowered by $3 at Cantor Fitzgerald, here's why

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Feb 11, 7:29 AM

Freshworks price target lowered to $10 from $16 at Baird

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Feb 11, 7:18 AM

User-Friendly Design: Freshworks products are renowned for their intuitive interface and ease of setup, significantly reducing the learning curve and accelerating adoption for businesses, especially those without extensive IT resources.

Cost-Effective Value Proposition: Offering competitive pricing models coupled with robust features, Freshworks provides a strong value proposition, attracting small to medium-sized businesses (SMBs) and enterprises seeking high-quality software solutions without the premium cost of traditional vendors.

Unified Product Suite: Freshworks provides a comprehensive "Customer Cloud" platform that integrates various business applications, including CRM, IT Service Management, and customer support, enabling seamless data flow and a holistic view of customer interactions.

Intense Competition Pressure: Freshworks operates in highly competitive markets for its software products (CRM, ITSM, marketing automation, etc.), facing well-established players like Salesforce, ServiceNow, HubSpot, Zoho, and Microsoft. This competition can lead to pricing pressure, increased sales and marketing expenses, and difficulty acquiring or retaining customers.

Customer Acquisition and Retention Challenges: The company's growth depends on its ability to attract new customers and retain existing ones. A significant portion of its customer base consists of small and medium-sized businesses (SMBs), which may have higher churn rates or be more susceptible to economic downturns, impacting subscription revenue.

Economic Sensitivity of SMB Customer Base: Freshworks' strong focus on SMBs makes it particularly vulnerable to economic downturns, recessions, or tighter credit conditions. Such environments can lead to reduced spending on new software, delayed purchasing decisions, or even customer bankruptcies, directly impacting subscription growth.